Terms of purchase
1. Company Information
LA BOUTIQUE STOCKHOLM AB
Köpmangatan 3 [Old Town]
11131 Stockholm
Sweden
+46 (0)8-410 585 10
shop@laboutiqueeyewear.com
VAT: SE559241406301
2. Prices
Each item is listed including VAT in Swedish kronor or euros (within the EU).
In the shopping cart, you will see the total price including all fees such as VAT, shipping, and payment charges.
Every item is listed including VAT/sales tax in Swedish kronor (SEK) or euros (€) when ordering from within the European Union (EU).
For all international orders outside the European Union, prices are listed in USD ($) and exclude our local VAT/sales tax (Ex. VAT).
Note! that you will instead have to cover the eventual import taxes and duties when the shipment reaches your country when ordering from outside EU. For orders rejected by the customer not paying local import duties/taxes we will charge $75 USD + shipping costs both ways for orders being returned to us. The amount will be withdrawn from your refund.
3. Payment
Payment is made using the selected payment method at checkout. Payment methods are provided by Bambora, Klarna, and PayPal. Credit card payments are accepted via Visa, American Express, MasterCard, and Maestro. Your credit card will be charged immediately upon purchase.
Payments are done through chosen payment option at checkout. The services are provided by Bambora (All credit cards), Klarna (invoices on selected countries) and PayPal. We accept the credit cards Visa, American Express, MasterCard and Maestro. We will debut your card directly the order placement.
4. Deliveries / Shipping
Shipping and shipping costs are displayed at checkout.
Orders are normally delivered within 1–3 business days (domestic).
Delivery is made directly to the address you provided when placing your order.
If the item is incorrect, missing, or damaged, please contact us as soon as possible by email at shop@laboutiqueeyewear.com.
Claims made more than 7 days after receiving your order will not be accepted or processed.
Orders are normally delivered within 1–3 business days (domestic).
Delivery is made directly to the address you provided when placing your order.
For international orders, we ship via government postal service as standard, and delivery typically takes 2–8 business days. There is a DHL Express upgrade option, which typically takes 2–4 business days (worldwide).
If your order is damaged, missing, or you received the wrong product, please contact us at shop@laboutiqueeyewear.com.
Claims submitted more than 7 days after receipt of your order will not be accepted or processed.
5. Right of Withdrawal and Return Policy/Returns & Exchanges
As a customer, you have the right to cancel your purchase within 14 days of receiving the item.
Please note that the item must be returned to us within 14 days. The right of cancellation can only be exercised if the item is returned in its original packaging and is in essentially unchanged condition. You have the right to open the packaging and try the item, but it must not have been used beyond that. When exercising the right of withdrawal or return policy, the customer is responsible for the return shipping costs. For returns of orders with free shipping, our original shipping cost for dispatching the order will not be refunded.
PLEASE NOTE! For products that are custom-ordered for the customer or prescription eyeglasses, there is no right of withdrawal, exchange, or return.
As a customer you will always have 14 days Full return and exchange rights from the day you have received your shipment. Note that your return must have shipped back to us within the 14 days.
The item will only be accepted for return if it is returned in its original packaging and in undamaged condition. You have the right to open the package and try on the product, but it cannot be used beyond that. Scratched products returned to us will not be accepted.
When returning or exchanging an item, the customer is responsible for the return shipping costs. If you are returning or exchanging an order that we shipped with free shipping, our shipping costs will be deducted from your refund. If we have fulfilled a special order based on a customer’s specific request, the right to a refund does not apply—only the right to exchange.
NOTE! For products Special ordered for Customer or frames with customized prescriptions, No return, refund or exchange rights will apply.
In the case of Non-collected items, including the refusal of paying eventual local import duties, a return and handling fee of $95 USD (exclusive original and return shipping costs) will apply and taken off your refund.
6. Refund Policy
If you exercise your right of withdrawal, we will refund the full amount of the item as soon as possible, but no later than 30 days from the date we received the item. You are responsible for the cost of returning the item. We will cover the full cost of returning so-called replacement items.
See also Consumer Agency or Distance Selling Act
If you would like a refund for a returned order, we will refund the price of the item within 30 days from the date we receive it.
Shipping costs for returns or exchanges are always the customer's responsibility.
7. Processing of Personal Data/Human Resources
In order to receive, process, and deliver your order, LA BOUTIQUE STOCKHOLM AB will process your personal data. All of our processing of personal data is conducted in accordance with applicable data protection laws. You can read more about how we process your personal data in our Privacy Policy, under “Processing of Personal Data.”
8. Right to File a Complaint / Warranty Policy
2-year warranty in accordance with the terms provided by our suppliers and Swedish law.
You have a 2-year warranty as provided by our suppliers and in accordance with Swedish law.
9. Cookies
A cookie is a text file sent from a website to your computer, where it is stored either in memory (session cookies) or as a small text file (text-based cookies). Cookies are used to store information such as your login details or your shopping cart as you browse different websites. If your browser is set to not accept cookies, you will not be able to place an order on our site. You can easily change this in your browser settings. Please note that we do not use cookies to store personal information about you.
10. Force Majeure
Force Majeure, such as war, widespread labor disputes, blockades, fires, environmental disasters, serious outbreaks of infectious diseases, or other circumstances beyond a party’s control that prevent the party from fulfilling its obligations and relieve the party of such obligations. Such relief applies provided that operations cannot be conducted under these circumstances. The other party shall be notified immediately of any circumstances that may give rise to the application of this provision.
10.2 Changes to the Terms and Conditions
After the customer has completed a purchase, the Seller is not entitled to change the terms and conditions of that purchase unless otherwise agreed
10.3 Complaints
If a customer has a complaint, it can be submitted via our contact page using various contact methods.
10.4 Disputes & Laws
Swedish law shall apply to all purchases made under these terms and conditions. Any dispute arising from a purchase under these terms and conditions shall be resolved exclusively by a Swedish court of general jurisdiction.