Terms of purchase
1. company information/company info
LA BOUTIQUE STOCKHOLM AB
Köpmangatan 3 [Old Town]
11131 Stockholm
Stockholm, Sweden
+46 (0)8-410 585 10
shop@laboutiqueeyewear.com
VAT: SE559241406301
2. prices/Prices
Each item is listed including VAT in Swedish kronor or Euro (within the EU).
In the shopping cart you see the total price including all fees such as VAT, shipping and payments
Every item is stated Including VAT/Sales Tax in Swedish Krona (SEK) or EURO (€ Eur) when ordering from Within the European Union/EU.
For all International orders Outside the European Union the price is stated in USD ($) and Without our local VAT/Sales tax (Ex.VAT).
Note! that you will instead have to cover the eventual import taxes and duties when the shipment reaches your country when ordering from outside EU. For orders rejected by the customer not paying local import duties/taxes we will charge $75 USD + shipping costs both ways for orders being returned to us. The amount will be withdrawn from your refund.
3. payment/Payment
Payment is made through the selected payment method at checkout. The payment method is provided by Bambora, Klarna and Paypal. Cross payment is accepted by Visa, American Express, MasterCard and Maestro. Your payment card will be debited directly at the time of purchase.
Payments are done through chosen payment option at checkout. The services are provided by Bambora (All credit cards), Klarna (invoices on selected countries) and PayPal. We accept the credit cards Visa, American Express, MasterCard and Maestro. We will debut your card directly the order placement.
4. deliveries / shipping
Shipping and shipping costs are displayed at checkout.
Orders are normally delivered within 1-3 working days (Domestic).
Delivery is made directly to the address you have provided at the time of ordering.
If the goods are faulty, missing or damaged, please contact us as soon as possible by e-mail to shop@laboutiqueeyewear.com.
Notifications made more than 7 days after receipt of your order will not be accepted or processed.
Orders are normally delivered within 1-3 working days (Domestic).
The delivery takes place directly to the address you have entered at the time of ordering.
For international orders we ship by government post as standard and takes 2-8 working days normally. There is a (DHL) Express upgrade option which takes takes normally 2-4 working days (Globally).
If your order is damaged, missing or received the wrong product please contact us at shop@laboutiqueeyewear.com.
Claims done later than 7 days after the receival of your order will not be accepted or handled.
5 Right of withdrawal and open purchase/Returns & Exchange
As a customer, you have the right to cancel your purchase within 14 days of receiving the goods.
Please note that the goods must be returned to us within 14 days. The right of withdrawal can only be exercised if the product can be returned in its original packaging and is in essentially unchanged condition. You have the right to open the packaging and try the product, but it must not be used beyond this. When exercising the right of withdrawal / open purchase, the customer is responsible for the return shipping. In the case of a return of a free shipping order, our original shipping cost for sending out the order is not refunded.
NOTE! For products that are specially ordered for the customer or glasses with an insert, there is no right of withdrawal, exchange or return.
As a customer you will always have 14 days Full return and exchange rights from the day you have received your shipment. Note that your return must have shipped back to us within the 14 days.
The item will only be accepted back when returned in original packaging and undamaged condition. You have the right to open the parcel and try on the product but cannot be used more than this. Scratched products received back will not be accepted.
When returning or exchanging an item the customer will be responsible for the return shipment costs. At return/exchange of an order That we have sent out Shipping Free, our own shipping costs will be charged against your refund. In case we have made a special order just for a customer special request, Refund rights will not apply - only exchange rights.
NOTE! For products Special ordered for Customer or frames with customized prescriptions, No return, refund or exchange rights will apply.
In the case of Non-collected items, including the refusal of paying eventual local import duties, a return and handling fee of $95 USD (exclusive original and return shipping costs) will apply and taken off your refund.
6. refund obligation/refund policy
If you exercise your right of withdrawal, we will refund the full amount of the goods as soon as possible or at the latest within 30 days from the day we received the goods. You will have to pay the return costs yourself when you send the goods back. We pay all the return costs for sending back so-called replacement goods
See also Consumer Agency or Distance Selling Act
If you want a refund on a returned order we will pay back the article price within 30 days counted from the day we receive it.
Return or exchange product shipping costs are always covered by the customer.
7. personal data processing/personneldata
In order to receive, manage and deliver your order, LA BOUTIQUE STOCKHOLM AB will process your personal data. All our processing of personal data is done in accordance with applicable personal data legislation. You can read more about how we process your personal data under Privacy Policy, Personal Data Processing.
8. Right to File a Complaint / Warranty Policy
Right to file a complaint: 2 years, in accordance with the terms provided by our suppliers and Swedish law.
You have a 2-year warranty as provided by our suppliers and in accordance with Swedish law.
9. Cookies
A cookie is a text file sent from a website to your computer where it is stored either in memory (session cookies) or as a small text file (text-based cookies). Cookies are used to store e.g. login information or your shopping cart when you browse different websites. If your browser is set to not accept cookies, you will not be able to place an order on our site. You can easily change this under settings in your browser. Please note that we do not use cookies to store personal information about you
10. Force Majeure
Force Majeure such as war, extensive labor dispute, blockade, fire, environmental disaster, serious spread of infection or other extent beyond the control of the party and which prevents the party from fulfilling its obligations and relieves the party from this. Such relief is subject to the condition that the activity cannot be carried out under these conditions either. The other Party shall be notified immediately of any circumstances that may apply this provision
10.2 Change of contract terms
After the customer has made a purchase, the Merchant does not have the right to change the terms of the current purchase unless otherwise agreed
10.3 Complaints
If customers have complaints, these can be submitted via our contact page with various contact methods.
10.4 Disputes & laws
Swedish law shall apply to all purchases under these terms and conditions. Disputes regarding purchases under these terms and conditions shall be heard exclusively by the Swedish general court.